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Terms & Conditions

Wags Pet Boutique, its' website and logos are all trademarked and copyrighted and belong to the company. These images are not to be copied or reproduced without permission. Any orders placed signify that you adhere to these Terms and Conditions. All information on the website is correct at time of print, however may change without notice. All products and colours are merely a guide and may differ  depending on screen resolution.

Wags Pet Boutique may have external links to outside sites however we have no control over the content of these sites and cannot be held responsible for these.

Wags Pet Boutique reserves the right to alter, modify, amend or update these terms and conditions.

Orders

Once an order has been placed the customer will receive a confirmation email to say the order has been received and starting to be processed. This email will confirm all details of the order and it is up to the customer to ensure all details particularly delivery address are all correct. Wags Pet Boutique cannot be held liable for any errors. Once an order has been dispatched the customer will receive an email with an estimated delivery date.

In the unfortunate case of being out of stock of an item or an issue to the order which may delay dispatching we will immediately email the customer to let them know and discuss how best to proceed with the order. We will always offer alternatives where possible and keep the customer up to date with any changes or advancements with their order.

All products are subject to availability. Wags Pet Boutique reserves to the right to withdraw any product without prior notice. However we will always keep you informed and try where possible to avoid any inconvenience.

Price and Payment

All prices on the website are in £GB Sterling and include VAT  but exclude delivery. Wags Pet Boutique reserves the right to change prices at any time.

Our website uses a secure payment method which accepts all major credit cards and also PayPal accounts. This method keeps all payment details confidential and secure.

Dispatch and Delivery

Wags Pet Boutique will always aim to dispatch orders within 2 working days. This may be delayed over Bank Holidays however we will always try and get your order to you as quick as possible.

For delivery we estimate your order will be with you between 3 and 5 working days after leaving us. We use the Royal Mail Postal Service to deliver all orders and cannot be held responsible for any delays or loss in transit though we will always try and rectify any problem as fast as we can.

Some of our products are bespoke and made to order so will take slightly longer to be dispatched, an estimated delivery time will be in the product description and confirmed once the order has been placed.

Postage and Packaging

We use the Royal Mail Postage Service to deliver your order and standard delivery is £3.99. We are happy to offer a next day delivery service for £5.99.

Any orders over £75 will receive FREE postage. For orders over £75 please enter code  freepost  at the checkout.

There will be an extra cost for any Overseas orders, please email      hello@wagspetboutique.co.uk      for a quote.

Returns

Wags Pet Boutique wants you and your pet to be happy with any purchase, however if for any reason you wish to return an order please email  returns@wagspetboutique.co.uk 

If you have purchased an incorrect size we will be happy to replace this with the correct size at no extra cost. Wags Pet Boutique offers a return period of 28 days. If the product is returned in its full original condition we will be happy to offer an exchange or a full refund. If the product is faulty we will return it to the supplier and either offer a replacement or a full refund.  Unfortunately we cannot refund delivery charges. Any refund will be made using the same method as the original payment. This does not affect your statutory rights.

Quality Guarantee

Wags Pet Boutique aims to stock only the best quality products. In case of any quality issues we will work directly with the supplier to fix any problems.

Health and Safety

Our products are not suitable for children. Pets should always been supervised when wearing any collars, leads or clothing. Any food allergies need to be double checked against the ingredients.